After presenting to a team of UK Customer Experience Awards Judges at the ExCeL London on the 25th September 2014, Whittlebury Hall, working in partnership with Interdirect Limited, beat off stiff competition to scoop the Award for Best Customer Experience during a gala luncheon with 800 people on the same day.
Now in their 5th year, the Awards celebrate and reward excellence in customer experience and support organisations and businesses that wish to promote an exceptional customer experience.
Whittlebury Hall was able to demonstrate how it delivered an improved online customer experience through the re-development of its website. It created an informative and interactive experience for all audiences, and with clear user journeys.
Customers have responded to the new website positively with visitors staying longer and page views have increasing, demonstrating that users can find content more easily, and driving a dramatic increase in online leisure sales. Michael Stott, Director of Whittlebury Hall, said: “We are delighted and proud to have won this award, and be the best in our sector for customer experience in the UK. It is a great opportunity to showcase and gain recognition for hard work done, alongside great customer experience results.
“Customers are at the heart of everything we do, and we demonstrated that we listened to our customers, we understood what they wanted, we delivered what they wanted and we continue to listen and evolve our online customer experience.”
Congratulating the 2014 winners, Neil Skehel, Managing Director of Awards International, said: “We are delighted and inspired by the best practice showcased at this year’s UK Customer Experience Awards. We have seen some shining examples from companies who have demonstrated outstanding customer experience and as a result have seen clear benefits in terms of business growth and customer engagement. The standard of entries has yet again been outstanding and the Awards day gave us the opportunity to acknowledge those companies and celebrate with the finalists and winners.”
Pictured left to right: Clare McDonnell (Radio broadcaster and presenter), Michael Stott (Director, Whittlebury Hall), Nigel Greenwood (Director of Simply Customer Limited), Cathy Harrison (Marketing & PR Manager, Whittlebury Hall) and Katie Burrows (Senior Account Manager, Interdirect).