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SWISS wins "Europe’s Leading Airline Business Class" award at World Travel Awards 2014

SWISS representative with award
At the 2014 World Travel Awards, SWISS was selected winner of the "Europe’s Leading Airline Business Class" accolade for the fourth consecutive time. The award is voted for by travel and tourism industry experts from all over the globe. SWISS has now claimed top spot in this category six times since 2005.

Markus Binkert, Chief Commercial Office SWISS said: "As the airline of Switzerland, we are proud that the quality of our product and services is deeply appreciated around the world, particularly by Business Class customers. Winning this award reflects favourably on our highly motivated, professional crews, who embody the hospitality we offer on board every day. This award motivates us to keep progressing and to continue investing in the improvement of our products and services".

In recent years, SWISS has broadened its product and customer services. On long-haul routes, all Business Class cabins now feature a chair that converts into a fully lie-flat bed two metres long. Also on board, the Taste of Switzerland culinary concept on intercontinental routes is a delicious menu of varied, regionally inspired food and drink.

SWISS also offers an exclusive service for Business Class passengers arriving at Zurich Airport on a flight from a European airport during peak operating hours. Immediately upon arrival, the aircraft is met by a special bus that transports Business Class passengers swiftly and without delay to the terminal building.

Connecting flights from Zurich are quick and easy thanks to the airport’s manageable size and minimum transfer time of 40 minutes. Zurich Airport is also within a conveniently short distance of the city itself. Passengers have several lounges to choose from, including a state-of-the-art Arrival Lounge. At a spacious 700 square metres, the luxurious lounge offers arriving passengers a wide range of services, allowing them to relax, freshen up or work.

In the event of an operational irregularity, SWISS offers customers a service which informs them of any problem before they make their way to the airport and they are offered a personalised alternative solution so that they can revise their travel plans accordingly.

Since 2012, SWISS became one of the first airlines to introduce a 24-hour customer service via social media channels Facebook and Twitter, which enables SWISS customers to contact a SWISS Service Centre at any time of day.

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