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Conrad Macao’s Director of Front Office Cecily Chan awarded ‘2013 Front Office Leader for Luxury Brands’

Conrad Macao’s Director of Front Office Cecily Chan with award
Bede Barry, General Manager, Conrad Macao, Cotai Central is pleased to announce that Ms Cecily Chan, Director of Front Office, has been awarded the prestigious honour of ‘Front Office Leader for 2013 - Luxury Brands’ in Hilton Worldwide’s second annual ‘Commercial Services Awards’. Hilton’s luxury brands include both Conrad and Waldorf Astoria hotels around the world. 

Nominees are judged on a range of criteria including how they embrace Conrad’s ‘Luxury of Being Yourself’  brand culture, how they incorporate Hilton’s values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now into their day-to-day work life; as well as their performance in improving the overall guest satisfaction.  

“Cecily was awarded this honour for her contribution to the success of the front office team at Conrad Macao, her ‘Walk the Talk’ attitude has inspired her team to deliver warm hospitality and to extend flawless and passionate services to our guests on a daily basis,” said Bede Barry, General Manager.  

With more than 23 years’ experience in the hospitality industry, Cecily has worked in luxury hotels in both Hong Kong and Macao, SAR, China including the past seven years with Sands China Ltd as part of the pre-opening team for both The Venetian and Conrad Macao.  During her career she has received many accolades including Employee of the Month and Leader of the Month on numerous occasions. As a local Macao resident, Cecily’s success is testimony to Sands’ commitment to develop the massive pool of talent available in Macao.  

Cecily will receive a five-night vacation for two to stay at any one of Conrad’s 26 or Waldorf Astoria’s 25 hotels throughout the world.

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