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The Bristol Hotel wins Business Tourism & Team of the Year Awards

Bristol Hotel team receiving award
The Bristol Hotel has announced that it has won the Business Tourism Award of the Year and the Team of the Year Award – Hospitality at the Bristol Tourism & Hospitality Awards.
 
 The Bristol Hotel, which is a Conde Nast Johansens Recommended Venue, won the Business Tourism Award based on its commitment to excellence in quality, customer care and business practice. 

Qualities that it demonstrated through, for example, its generosity of spirit whereby staff deliver extra touches that go above and beyond guest expectations; touches that provide guests with a “home away from home” feeling that is particularly important for business travellers who are usually travelling alone. These value added extras include refreshing home-made lemonade freely available in reception and shortbread served with coffees.


 It’s not just that every guest room has a sizeable desk, complete with media hub, making it a great hotel for those staying for work purposes, the business offering throughout the hotel has been improved in the last year. Lighter, healthier lunches are now on offer in the hotel’s conference centre, with the Chef able to create bespoke menus to suit guests’ dietary needs, and various technology upgrades have been introduced, such as improved sound systems. The constant investment in the building resulted in a marked reduction in guest complaints and increased loyalty from existing guests.


The Bristol Hotel will now go forward to represent the city in the Business Tourism category of the Visit England national awards.  Finalists for those awards will be announced later this month, with Gold, Silver, Bronze and Highly Commended prizes being confirmed in April, ahead of a presentation ceremony in May.  


The Bristol Hotel’s Housekeeping team won the Team of the Year Award – Hospitality based on its success in consistently hitting its targets and maintaining extremely high standards in the guest rooms and extensive public areas (which resulted in greater guest satisfaction levels).

The Housekeeping team, the largest division in the hotel, also showed that they were highly motivated and enjoyed a great bond of mutual trust and respect, while introducing an element of fun through interactive training sessions and showcasing their work to colleagues.

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