The hotel brand scooped the Gold Award, following on-going assessment over the course of 2013. QHotels finished the year with a score of 95.6% which is 2% above the runner up. QHotels’ Hampshire hotel, Norton Park, received a near-perfect score of 99.9%, the highest of any participating hotel.
The assessment for the award is called the Meetings Benchmark Tracker (MBT) and uses mystery shopping methodology to rate how well individual meeting venues and hotels handle enquiries for meetings and events. This covers the entire end-to-end client enquiry experience, from the quality of the sales team to the follow up processes in place.
QHotels’ Managing Director, Michael Purtill said: “We’re over the moon to have been given another VenueVerdict award. Being named the best for event sales enquiries really shows that our dedication to customer service runs through the entire business.
“We’re passionate about providing outstanding service and our teams work hard to ensure all events held at QHotels exceed expectations. Our QHotels team of highly skilled individuals are equipped and trained to convert enquiries in a professional, helpful and transparent manner.”
2014 has already been a fantastic year for QHotels, as they also received VenueVerdict’s top honour – the Gold Standard Group Award, as well as the No.1 Large Group and the No.1 Hotel Award for its Westerwood Hotel and Golf Resort.
The MBT currently rates just over 400 properties in the UK & Ireland, and another 400 globally to the same minimum standard of performance. This VenueVerdict award is based on rigorous research conducted by BDRC Continental, the UK’s largest independent market research agency.