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QHotels at the double in annual VenueVerdict Group Awards

QHotels has been named as the No.1 Large Group (20+ venues) for meetings venues by BDRC Continental’s VenueVerdict awards, the only industry accreditation scheme based entirely on customer feedback. With six of its hotels achieving VenueVerdict’s Gold Standard Accreditation for 2013, the chain also scooped the Gold Standard Brand award.

Throughout 2013 as part of its VenueVerdict customer experience programme, BDRC Continental collected feedback from around 22,000 meeting event hosts across 360 participating venues. Venues and groups are benchmarked on a number of measures. The chains recording the highest headline scores for the year are independently recognised by BDRC as providing the best customer experience for meetings and events.

Recognising the different operational challenges that face groups of different sizes, chains compete in three categories according to the number of venues they operate in the United Kingdom. EEF Venues was top of the smallest grouping (3-5 venues) while, of the mid-sized groups (6 to 19 venues), London-and-Birmingham-based etc.venues were again triumphant.

• No.1 Small Group (3-5 venues): EEF Venues
• No.1 Mid-Sized Group (6-19 venues): etc.venues
• No.1 Large Group (20+ venues): QHotels
• Best Value for Money Venue Group: EEF Venues
• Gold Standard Brand Award: QHotels

James Bland, client services director at BDRC Continental, said “Over the seven years that we have been running this programme, we have seen a consistent increase in quality standards from the many participating venues. Their participation in independent external accreditation is evidently repaid by closer customer relationships resulting from the better service they are able to provide.”

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