An oasis of calm awaits American Airlines premium customers landing in London. The contemporary new-look lounge has been meticulously designed to offer complimentary services to refresh and revitalize, including 29 spa-like shower rooms with complimentary C.O. Bigelow toiletries, and an express clothes pressing service.
A business centre and meeting room are also available for business travelers looking to maximize their time on the ground.
“Our newly designed Arrivals Lounge reaffirms our presence and commitment to enhancing the customer experience in London, the city that pioneers international premium travel” said Gemma Ward, Manager Premium Customer Services - Europe and Asia Pacific.
As part of the enhancement programme, American has extended its partnership with esteemed culinarians Rhubarb to provide a fresh and dynamic menu for the lounge. Known for catering the world’s finest events at the Royal Albert Hall, Goodwood and its flagship restaurant Sky Garden in London, Rhubarb has designed a seasonal menu for American Airlines, alternating every four weeks.
Serving breakfast, lunch and quintessential afternoon tea, with buffet or à la carte service offered, the menu has been largely sourced from British suppliers to maximize freshness and quality. Current highlights include eggs benedict with York ham; superfood salad with broad beans, avocado, pomegranate and organic seeds; and mango and lemon poached chicken with lemon thyme scented couscous.
A wide selection of healthy options and dishes for those with dietary requirements are available including fresh fruit smoothies; protein pancakes and gluten-free options such as tomato, feta and basil salad with sumac dressing.
American, the world’s largest airline, offers up to 19 daily flights to London Heathrow Airport from US cities including New York, Los Angeles, Miami, Chicago, Philadelphia, Dallas, Charlotte and Raleigh. This summer, all American Airlines flights from London Heathrow will feature fully lie-flat, aisle-accessible seating in the premium cabins. When combined with the inventory of British Airways, American’s transatlantic joint-business partner, customers can access 60,000 lie flat premium seats each day between London and the US.
These improvements are the latest in an ongoing $3 billion investment American is making in the customer experience including fully lie-flat seats; international Wi-Fi; more in-flight entertainment options and power outlets. This is in addition to American’s extensive fleet renewal programme delivering 215 new aircraft since 2014, with 90 new planes to be delivered in 2016.