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Qatar Airways tops global airline performance ranking

Qatar Airways

AirHelp rates Qatar Airways as world number one based on quality and service, punctuality and resolving customer complaints

Qatar Airways has topped a global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing. 

The multiple award-winning airline achieved the number one spot in a global study by independent airline consumer rights organisation, AirHelp, which compares international airlines head to head. 

Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-month's worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims. 

Qatar Airways Senior Vice President of Customer Experience, Mr. Rossen Dimitrov, said: “It is a great honour for Qatar Airways to be awarded first place in this survey of 50 global airlines. Our number one rating is a reflection of the end-to-end experience of Qatar Airways’ passengers; from the product on our aircraft, the service on board from our Cabin Crew, through to the quality of our lounges and our excellent ground staff who make sure our flights operate efficiently. We are extremely proud to have received this accolade, and it is testament to the hard work and dedication of all Qatar Airways staff.” 

Qatar Airways is one of the world’s most reliable airlines, operating 90.5 per cent on-time departures over the course of 2015/2016 fiscal year, with a 99 per cent completion factor for the same period. Passengers feel the benefit of the reliable operation with a minimum connecting time at Hamad International Airport of just 30 minutes, better than any other regional hub operation. Baggage handling performance for 2015/2016 was best-in-class, with 99.4 per cent of all 19 million bags handled arriving as scheduled.

AirHelp Chief Executive Officer, Mr. Henrik Zillmer said: "Qatar Airways without a doubt has one of the best airline products in the sky. This commendable level of quality and on-board service really sets it apart from the rest in its industry, and therefore thrusts the airline to the top of this quarter's AirHelp Score rankings.”

Qatar Airways was also recently awarded World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax. The airline also scooped the renowned accolade of Airline of the Year in 2011, 2012 and 2015, at the same awards.

Qatar Airways flies a modern fleet of 190 aircraft to more than 150 key business and leisure destinations across Europe, the Middle East, Africa, Asia Pacific, North America and South America. This year has seen Qatar Airways launch 10 new routes from its hub at Hamad International Airport in Doha. New destinations, with several flights a week through Doha, are Los Angeles (USA), Ras Al Khaimah (UAE), Sydney (Australia), Boston (USA), Birmingham (UK), Adelaide (Australia), Yerevan (Armenia), and Atlanta (USA), Marrakech (Morocco), and Pisa (Italy). From September, the airline will continue to add new destinations to its roster, including Windhoek (Namibia), Helsinki (Finland), Skopje (Macedonia), Krabi (Thailand), and Seychelles.

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