United serves over 1.6 million customers at new Terminal 2 in first yearUnited Airlines today marked one year of service from London Heathrow Airport’s new Terminal 2: The Queen’s Terminal. United was the first airline to operate at Terminal 2 on June 4, 2014, with flight UA958 arriving from Chicago. The airline has carried over 1.6 million customers on around 11,600 flights to and from Heathrow over the past year.
“The new Terminal 2 has transformed the travel experience of all our customers at Heathrow, whether they’re departing, connecting or arriving,” said United’s Bob Schumacher, Managing Director Sales U.K. & Ireland. “It’s a great advantage to have all United flights -- and those of all but one of the other Star Alliance carriers serving Heathrow -- under one roof in the airport’s most advanced terminal. It enables us to provide the best possible service at one of the most important airports in our global network.”
At Terminal 2, United customers benefit from easier, faster routes through check-in and security on departure and through border control on arrival. They have a choice of check-in methods: quick and easy self-service kiosks, fast bag-drop desks and full-service check-in desks. Customers can also enjoy a wide variety of shopping, dining and seating options in a light, airy, spacious building. Twenty-two of United’s Star Alliance partners serving Heathrow now operate from Terminal 2, enabling faster, more convenient connections for United customers to and from flights operated by other Star Alliance airlines, as well as Aer Lingus.
United Club and United Global First Lounge
Terminal 2 features two spectacular lounges for United’s premium customers: United Club and United Global First Lounge. Totalling around 22,000 square feet (2,043 square meters) in area, the lounges feature floor-to-ceiling windows with views of the airfield and offer complimentary food, beverages and Wi-Fi, in addition to business facilities, shower suites and other amenities and services.
For its design of the United Club and Global First Lounge, United was nominated by the American Institute of Architects for the Design Excellence Awards for Interior Architecture and was a finalist in the 2015 Design Et Al International Yacht & Aviation Awards in the category of Commercial Aviation, First Class Lounge.
“Creating an exclusive space at Heathrow to accommodate our premium trans-Atlantic travellers ensures we’re able to provide these customers with the highest level of service throughout their journey,” said Michael Landers, United’s Managing Director of Premium Services.
Since opening, the United lounges at Terminal 2 have hosted a combined total of over 325,000 customers, including qualifying customers from other Star Alliance carriers.
United operates up to 17 flights per day from Heathrow to six of its U.S. hubs: Chicago, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C./Dulles.
In addition to its Heathrow services, United offers nonstop service from Manchester to New York/Newark and (on a seasonal basis) Washington/Dulles, from Edinburgh to New York/Newark and (on a seasonal basis) Chicago and from Belfast, Birmingham, Glasgow and (on a seasonal basis) Newcastle to New York/Newark. United offers nonstop trans-Atlantic service from more U.K. cities than any other airline.