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Air Canada operates its first flight at Heathrow’s new Terminal 2

Air Canada operated its first flight into London Heathrow Airport’s new Terminal 2, The Queen’s Terminal, today. Flight AC856 from Toronto, a Boeing 777-300ER with 290 customers and a crew of 11 on board, arrived at 7:04 a.m. local time.

It was the first of Air Canada’s 11 scheduled flight arrivals at Terminal 2 today. The airline is also scheduled to operate 11 flight departures from the terminal today. The modern and spacious facilities of Heathrow’s new terminal provide customers with an improved airport experience, including easier and faster routes through check-in and security on departure, and through border control on arrival.  

“The new terminal will enhance our customers’ travel experience with improved services and facilities as well as our own Maple Leaf Lounge showcasing world-class Canadian products,” said Robert Atkinson, General Manager U.K., Ireland and Northern Europe at Air Canada. “Air Canada offers more flights from the U.K. to Canada than any other airline and London Heathrow is our most important international airport. As all of our Star Alliance partners gradually move into the new terminal over the coming weeks and months, Air Canada customers will benefit from improved connecting times at Heathrow.”  

Air Canada’s check-in and baggage drop off are located in Zone A of the check-in lobby and offer the latest technology. Customers have a choice of check-in methods: quick and easy self-service kiosks, fast bag-drop desks and dedicated full-service check-in desks. The new terminal offers also a wide variety of shopping, dining and seating options in a light, airy and spacious building.  

Air Canada and its Joint Venture partner, United Airlines, are currently the only airlines operating at Terminal 2. Over the next six months, the remaining 21 Star Alliance member carriers serving Heathrow will progressively move to the new terminal. Air Canada customers will be able to take advantage of even more convenient connections to and from flights operated by other Star Alliance partners, in addition to codeshare partner Aer Lingus.  

Air Canada also opened today its new 700 square metre Maple Leaf Lounge in Terminal 2B, adjacent to the Air Canada departing aircraft stands and gates. The lounge, designed by Bennett Lo of Toronto-based Dialogue 38, is a showcase for Canadian products with club chairs by Calgary’s Birchwood furniture company and details such as maple panelling or accents in Eramosa marble (quarried in Wiarton, Ontario). A live cooking station with a chef, tended bar with Molson Canadian beer on tap, spa-like shower area and ‘quiet zone’ with TV-equipped relaxation pods provide a relaxing and comfortable start for eligible customers departing London Heathrow on long-haul flights.

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