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United Airlines operates first flight at Heathrow’s new Terminal 2

United Airlines today became the first airline to operate a flight at London Heathrow Airport’s new Terminal 2: The Queen’s Terminal. Flight UA958 from Chicago O’Hare, a Boeing 767-300 with 178 customers and a crew of 11 on board, arrived at gate B38 at 5:49 a.m. local time, six minutes ahead of schedule.

It was the first of United’s 17 scheduled flight arrivals at Terminal 2 today. The airline is also scheduled to operate 17 flight departures from the terminal today, bringing all its operations at Heathrow – previously split between Terminals 1 and 4 – “under one roof” for the first time since the United-Continental merger in 2010.

Customers arriving on the first flight were greeted by United’s Hershel Kamen, Senior Vice President Alliances, Regulatory and Policy, and Bob Schumacher, Managing Director Sales U.K. & Ireland, by John Holland-Kaye, Heathrow Development Director and Chief Executive designate, and by Mark Schwab, CEO of Star Alliance. Terminal 2 will ultimately be the home of all Star Alliance airlines operating at Heathrow.

Most Advanced Terminal
“We’re extremely proud to be the first airline to operate from the new Terminal 2 and to consolidate our Heathrow operations in the airport’s most advanced terminal,” said United’s Bob Schumacher. “Heathrow is one of the most important airports in United’s global network, and Terminal 2 represents a huge improvement in the service and facilities we are able to provide to all our customers, whether they’re departing, arriving or connecting.”

At Terminal 2, United customers benefit from easier, faster routes through check-in and security on departure and through border control on arrival. They have a choice of check-in methods: quick and easy self-service kiosks, fast bag-drop desks and full-service check-in desks. Customers can also enjoy a wide variety of shopping, dining and seating options in a light, airy, spacious building.

United Club and United Global First Lounge
Two spectacular new lounges opened today for the use of United’s premium customers at Terminal 2: United Club and United Global First Lounge. Totalling around 22,000 square feet (2,043 square meters) in area, the lounges feature floor-to-ceiling windows with views of the airfield and offer complimentary food, beverages and Wi-Fi in addition to business facilities, shower suites and other amenities and services.

United is currently the only airline operating at Terminal 2. Starting later this month, United’s 22 Star Alliance partners serving Heathrow will progressively move to Terminal 2, enabling faster, more convenient connections for United customers to and from flights operated by other Star Alliance airlines, as well as Aer Lingus.

United operates up to 17 flights per day from Heathrow to six of its U.S. hubs: Chicago, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C./Dulles. United operates more daily flights from Heathrow than any other U.S. carrier.

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