Comparison of the online reservation processes for 12 short-haul UK airlines serving domestic and European destinations found that bmi regional customers can confirm a seat with just six mouse clicks – four fewer than the closest competitor, while the booking process takes just five minutes – one of the fastest times.
In addition, bmi regional is the UK’s most punctual scheduled airline for the eighth consecutive year, according to independent research by FlightOnTime.co.uk using Civil Aviation Authority (CAA) data.
Cathal O’Connell, CEO of bmi regional, said: “Making travel hassle-free for all of our business and leisure customers is a priority for us and that includes developing a smooth booking process. We’ll continue to seek more ways to ensure that flying with bmi regional is easy, such as thirty-minute check-in, our ‘bags fly free’ policy and serving complimentary in-flight refreshments.”
In summer 2013, bmi regional will operate 450 flights each week, serving 24 UK and European destination with an 18-strong all-jet fleet.