Retained account covers IHG's global business travel across 17 markets in three continents, including the UKCarlson Wagonlit Travel (CWT) will continue to manage the travel programme for InterContinental Hotels Group (IHG) across the globe, including the UK. CWT has held the contract for IHG’s global business travel since 2009 and will continue to do so until at least 2017.
IHG recognised CWT’s proactivity, responsiveness and consistent customer service when awarding the contract extension.
Cathy Voss, executive vice president, Global Programme Solutions, CWT, commented: “Like CWT, IHG places great importance on connecting people, so we are delighted to have the opportunity to build on our existing relationship. We believe that through our outstanding customer service, online booking tools and increased use of mobile technology, we can drive further value for IHG moving forward."