Desert Gate sets the bar for attention to detail with their team of experts who provide unparalleled service throughout guest travel experiencesTaking a peak behind the scenes of Desert Gate, discover the individual people involved make dreams a reality with a unique approach and attention to detail that goes into creating their bespoke once in a lifetime travel experiences for guests. The Desert Gate team of highly specialised industry professional’s work together to make sure guest experiences are unforgettable.
Prior to the trip guests will liaise with an assigned Destination Specialist to share their personal preferences and individual requirements of groups travelling together. Desert Gate’s team of Innovators will then develop tailor-made, detailed itineraries which incorporate exciting tours and excursions from the large variety Desert Gate has to offer. Working closely alongside the Innovators, are Desert Gate’s Negotiation Specialists, a committed team of researchers who have established relationships with expert travel and tourism companies known as Premium Partners and Preferred Supplier Partners to ensure guests the highest quality experience without the hassle. Next, Logistics Specialists will contribute and oversee the operational planning and smooth running of the trip.
From touch down at the airport, the Welcome Concierge is on hand to greet guests and transport them to their accommodation. Upon arriving at the hotel an Experience Advisor will handle the guests check-in to ensure smooth arrival and assist with accommodation requirements. Guests will also have Experience Specialists on call throughout the trip to provide an unparalleled level of customer service and address any issues or queries that arise.
When guests have unpacked and are eager to embark on the Desert Gate excursions, the company’s multi-lingual Local Experts are at the ready to guide tours with their wealth of local knowledge. Guests who have chosen to venture into the depths of the UAE’s desert will be driven across the terrain safely by a Desert Specialist to an authentic Bedouin camp. At the camp guests meet their Desert Chief who can provide further heritage information and activities for guests to enjoy such as camel riding, Arabic live entertainment, shisha, henna tattoos and a traditional Arabic meal.
Desert Gate’s team ensures that all guests are catered to and receive the finest service for truly memorable travel experiences.