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Lanarkshire tourism body creates sector wide training portal

An extensive training portal aimed at those working within the tourism and hospitality industry in Lanarkshire has launched today, designed to provide education on the value of the sector as well as build the profile of the destination and ensure its visitors receive the highest quality service.

BeLanarkshire has been developed by the Lanarkshire Area Tourism Partnership (ATP) which includes representatives from North Lanarkshire and South Lanarkshire councils, VisitScotland and other private sector partners.  

The online programme which is free and takes around two hours to complete, educates and tests participants on areas of essential knowledge and skills in the business and leisure tourism sectors which combined currently contributes around £317 million to the Lanarkshire economy with an estimated three million visitors travelling to the area annually.  

It features modules entitled; The Lanarkshire Experience, Exceeding Customer Expectations, Maintaining Positive Attitude, Handling Customer Feedback and Continually Improving.  

Mark Calpin chair of the Lanarkshire Area Tourism Partnership explains; “Tourism is a major contributor both for jobs and the local economy in Lanarkshire and we are proud to say that we have an excellent reputation for providing a warm welcome our visitors, with many people choosing to return again and again.”  

He continued; “BeLanarkshire has been designed to ensure that workers across the hospitality and tourism sector continue to act as ambassadors for the area. This is especially important when we consider the plethora of events that will be taking place across Scotland this year, presenting Lanarkshire with a real opportunity to shine on a global platform.”

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