The programme, offered in partnership with nationwide professional teaching provider Intraining, is designed to refine and further develop customer service skills. HBAA members are able to enrol throughout the year and apply for Government funding grants to supplement training costs.
Designed around eight units including ‘Communicate using CS language’ and ‘Recognise and deal with customer queries, requests and problems’, the NVQ can be completed as a work-based twelve-month course. Intraining assessors will conduct two-hour site visits every four to six weeks, where candidates will only be required to step away from their job role for one hour of mentoring; assessors will spend the second hour shadowing the learner and observing them for their course portfolio.
The HBAA is widely recognised for its commitment to championing the continued development of its members through unrivalled training opportunities and a culture that promotes achievements for individuals and employers, as well as best practices within the industry. The NVQ is a further benefit which reflects the Association’s drive to provide more value to members throughout the 2013/2014 membership year.
Chris Parnham, chairman of the HBAA, said: “We’re extremely proud that we’re able to offer our members the opportunity to earn a nationally recognised qualification, and this is a fantastic chance to celebrate their understanding and experience of the industry. Customer service is a cornerstone to any successful business and I hope that HBAA will grow into a beacon for excellence in this area. The NVQ programme is a step towards this ambition.”