InterContinental Fiji welcomes Charlotte Steele
- Category: Appointments
- Created on Friday, 29 June 2012 09:20
With over 22 years experience in the tourism industry Ms. Steele’s appointment to the award-winning InterContinental Fiji is set to be the pinnacle of her career and she is looking forward enriching her expertise with the world renowned brand.
“We are very excited to have a professional of Charlotte’s caliber joining our team. She brings a wealth of experience and will be integral in ensuring out reservations team continues to deliver the famous InterContinental experience to our guests”, said General Manager, Scott Williams.
Resonating the values of InterContinental Hotels & Resorts, Ms. Steele recognizes that a reservations team is the resort’s front line- delivering the first impression of our guest experience and Fijian hospitality before they arrive.
“A reservations agent needs not only needs to be knowledgeable about the product but be able to communicate the experience it offers emotively”, said Ms. Steele, “We are heard and not seen, but as they say, first impressions count!”
Ms Steele is known for her genuinely warm Fijian hospitality and values her role as a mentor to Fiji’s up and coming tourism industry next generation of professionals.
“I am looking forward to guiding and developing my team here at InterContinental Fiji,” Ms. Steele continued, “It’s up to us to ensure the industry is good hands for years to come, and I am thrilled at the opportunity to share my knowledge with tomorrow’s leaders.”
InterContinental Fiji Golf Resort & Spa is part of the Intercontinental Hotel Group (IHG) - the world’s largest hotel group with more than 4,400 hotels in 100 countries and territories around the world.
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