Volcano disruption
Coping with chaos caused by the volcanic ash
From Frances Baskerville of CIRM
I found myself at the Goodwood Park Hotel in Singapore expecting 65 delegates who, because of the flight cancellations during the ash crisis, within 24 hours were reduced to 19. I lost 8 speakers for my conference and had to change all accommodation, f&b requirements and the programme overnight. Fortunately, the hotel was crawling with stranded people who couldn't return home from Singapore, so we were not penalised at all over room allocation and simply let ours go to accommodate them.Coping with chaos caused by the volcanic ash
Monday, 26 April 2010 14:17
Wyboston came to the rescue of Thomson and First Choice
Vital training for dozens of representatives for leading holiday operator Thomson and First Choice was at risk because of the 'ash' crisis – until conference and training venue Wyboston Lakes provided the base they needed.Groups of the representatives were due to fly out to four destinations on Thursday 15th April for their training, which normally happens abroad. But when their flights were grounded, Thomson and First Choice didn’t want to delay the training and put its award-winning customer service at risk … and needed somewhere for them to stay until flights became available once again. So the company called Wyboston Lakes to see if the venue - the UK’s largest privately owned single site residential conference location - could provide immediate facilities.
Coping with chaos caused by the volcanic ash
Comment from Trevor Elwood, Group Managing Director, BSI
“BSI has been working closely with clients, keeping in regular contact, to ensure their travellers’ immediate needs are being met. BSI Traveller and Meetings Tracker™ has been fully utilised, tapping into advanced geo-coded database systems enabling client reservations to be plotted on a global map to locate and identify worldwide travellers potentially affected and to assist wherever possible with extended stays.Coping with chaos caused by the volcanic ash
Tuesday, 20 April 2010 14:29
Global debate on the future of the retail industry postponed until October
Retail industry leaders from across the globe were set to congregate in Berlin this week, but The World Retail Congress has been postponed until October. It is the biggest annual gathering of the global retail industry, but the speakers and participants struggled to reach Berlin ahead of the scheduled first day on Wednesday 21st April.Coping with chaos caused by the volcanic ash
Tuesday, 20 April 2010 14:26
From Zibrant: “We don't make a drama out of a crisis”
At the closure of UK and much of Europe air, Zibrant event teams flew into full swing to ensure delegates were inconvenienced as little as possible. With nifty planning and crisis management training coming into its own, our teams working across Europe worked effectively to get delegates home.More Articles...
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