Fairmont Vancouver Airport named once again as Best in North America
- Category: Awards
- Created on Friday, 20 April 2012 09:59
Fairmont Vancouver Airport named once again as Best in North AmericaThe Fairmont Vancouver Airport has been named as winner of the “Best Airport Hotel in North America” title at the 2012 World Airport Awards held at the Passenger Terminal EXPO in Vienna, Austria. Continuing with its inaugural recognition of 2011, The Fairmont Vancouver Airport was ranked for the second year running as North America’s number one airport hotel. In addition, the hotel also was included in the World’s Top 10 Airport Hotels list.
The annual World Airport Survey, performed by Skytrax, collected responses from more than 12 million questionnaires distributed to passengers around the world, representing over 108 nationalities and covering more than 375 airports worldwide. Airline travellers voted for the world’s top 10 airport hotels, with over 927,000 guests rating their hotel experiences. The Skytrax survey was established in 1999, and is held in high esteem for the clarity of the process and rigorously applied rules of total independence.
The results are based on unsolicited customer survey responses. Hotel guests nominated their favourite airport hotel based on 16 key performance indicators of their experiences, the criteria including comfort and cleanliness of rooms, standard of food and beverage outlets and hotel staff service quality. The location and ease of transfer between terminal and hotel was also an important item of customer satisfaction.
“In what is probably the most competitive worldwide market for airport accommodation, the Fairmont Vancouver Airport can be rightly proud of their achievement being named Best Airport Hotel North America. The sheer competition between the top hotel brands at airports in the US / Canada is not widely repeated in any other of our global award regions and the Fairmont should be pleased that customers again chose them to win this award" said Edward Plaisted of SKYTRAX.
"All of us at The Fairmont Vancouver Airport are delighted and proud to receive this incredible recognition for the second year in a row" said Craig Reaume, general manager. "Our incredible hotel is supported by an outstanding team of hospitality professionals who exemplify engaging service. We look forward to continuing to deliver unrivalled experiences for our leisure and business guests and we would like to thank them for their loyalty".