The Splendid Family Awards, open to all 20 of the Splendid Hospitality Group’s regional portfolio, paid tribute to employees across the company, all of whom had been nominated by their colleagues and peers.
Many guests at the York hotel – which is the only 5-star hotel in Yorkshire – will be familiar with Wayne’s sunny disposition, his warm welcome and his overwhelming desire to ensure guests have the very best experience – whether they are residents or simply dropping by to use the spa or dine in the restaurant.
Wayne is also a familiar figure within the Splendid Hospitality Group with his motto of “Living the dream” having been taken on by other hotels and staff members. On collecting the award, Wayne invited Shiraz Boghani (Chairman, Splendid Hospitality Group) and Stuart Bailey (CEO, Splendid Hospitality Group) to join him on stage along with Karan Khanna (Vice President, Operations, UK & Ireland for InterContinental Hotels Group) and they formed the letters “LTD” with their hands symbolising Wayne's catchphrase. Maria Florou, General Manager of The Grand, was thrilled with Wayne’s success: “We are all extremely proud of Wayne; it is deserved recognition of what a genuinely wonderful person he is.”
Maria added: “It is important to all of us at The Grand that we never lose sight of who we are and where we come from – we are a Yorkshire five-star hotel. That means we do things right and with attention to detail, but we do it with personality and affection. Wayne is the complete embodiment of that and a highly-valued, much-loved member of the team.”
Gemma Meale, Director of HR for the group said: “The Splendid Family Awards gives us an official way to recognise and thank our employees for their hard work, dedication and commitment. We also had the opportunity to honour those who have really excelled in what they do - transforming a job into a passion. These winners are what we call the hospitality stars of tomorrow helping us to pave the Splendid Hospitality Way.”
The Splendid Hospitality Group also includes York’s Ibis Hotel, Hotel Indigo and Holiday Inn Express as well as The New Ellington Hotel in Leeds and the Holiday Inn Express Leeds-East.