This highly coveted honour is determined by customer experience ratings and is given in recognition of the Hotel’s continuous commitment to offering great service and in providing an exceptional customer experience.
Only 379 Best Western hotels worldwide share this prestigious distinction, representing just 10% of their hotels, one of which is the Castle Green’s sister hotel, the BEST WESTERN PLUS Pinewood on Wilmslow, who was also awarded the TripAdvisor 2015 Hall of Fame honour this month.
BEST WESTERN PLUS Castle Green general manager Ben Mayou commented that: ‘We are delighted to have been recognised by TripAdvisor and their customers in this amazing way.’
‘Our aim is to always deliver an exceptional guest experience and we can’t do this without our committed Hotel team. This award is evidence of their hard work and passionate pursuit of great customer service. We are thrilled!’
In an exciting start to 2015, the BEST WESTERN PLUS Castle Green Hotel has undergone a £250 000 refurbishment of its bar and restaurant, The Greenhouse. The Hotel also won the Fan Favourite Hotel and Large BEST WESTERN Hotel Experience of the Year awards at the company’s award ceremony in February.