SAA was also awarded ‘Best Airline Staff Service in Africa’ for the fourth time. The awards for Best Airline Staff are coveted accolades as they represent the combined quality performance of an airline’s front-line staff, the on-board cabin staff and the airline’s airport staff.
Additionally, SAA’s low-cost carrier Mango received the award for ‘Best Low-Cost Airline in Africa’.
Skytrax awards are directly based on consumer satisfaction survey conducted each year by Skytrax, making them the benchmarks of airline excellence. The 2015 Skytrax awards were presented at the 51th International Paris Air Show, the world's leading aviation and space industry event.
“These awards are dedicated to the people working at SAA and Mango who, with hard work and perseverance, have shown that the SAA Group is going from strength to strength,” said Nico Bezuidenhout, Acting CEO of SAA. “Excellent customer service is one of the top five strategic objectives of the Group’s long-term turnaround strategy, and these awards confirm our efforts are paying off.”
The national carrier for South Africa, SAA offers double daily flights to Johannesburg from London Heathrow’s newest Terminal 2, and serves over 30 destinations within Africa on a fleet of Airbus A330 and A340s.