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Birmingham hotel scoops award for delegate satisfaction

Macdonald Burlington Hotel in Birmingham has been awarded a prestigious Gold Standard Accreditation at the recent VenueVerdict Awards, which recognises the highest level of customer satisfaction for conferences.
The Gold Standard Accreditation is awarded quarterly and based on feedback from conference organisers and hosts looking at how likely they are to recommend a venue for a conference or event.

The VenueVerdict awards and accreditations are based on rigorous research conducted by BDRC Continental, the UK’s largest independent market research agency.  

Situated in the heart of Birmingham on New Street the Macdonald Burlington Hotel has 16 flexible suites suitable for conferences and events which are equally as suited to large corporations as they are smaller local businesses. The historic hotel even has a history of hosting heads of state.   

The esteemed Accreditation provides a broad measure of service standards based entirely on the voice of the customer and highlights the success and focus of the team at Macdonald Burlington Hotel.   

Derek McDonagh, regional managing director, at Macdonald Burlington Hotel, said: “The ability to host large conferences is crucial in keeping Birmingham top of the list for businesses choosing a city to host an event. Our conference and events team is proud to offer the highest quality of service and facilities.”  

The four-star Macdonald Burlington Hotel often hosts large conferences in the Horton Suite, which can hold up to 500 people and has its own entrance.  

“We could not be more pleased with our first VenueVerdict Gold Standard Accreditation and I’m very proud of the team here in Birmingham.”  

James Bland, Client Services Director within the Hotels and Hospitality Division of BDRC Continental, said: ““Macdonald Burlington Hotel in Birmingham has been awarded a prestigious VenueVerdict Gold Standard Accreditation, which recognises the highest level of customer satisfaction for conferences, following the most recent assessment of customer feedback by independent market research company BDRC Continental.”  

Macdonald Burlington hotel offers free WiFi, delicious food and competitive packages for conference organisers.

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